> ## Documentation Index
> Fetch the complete documentation index at: https://help.gorelo.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Deletes a ticket and its time entries.

> This is the same soft-delete the app performs: the ticket is deactivated and recoverable from
the Recycle Bin, never removed. Its delayed actions are cleared, scheduled automation is
cancelled and it leaves the search index, exactly as when it is deleted in the app.
The ticket's time entries are deleted with it, and any contract hours they consumed are
returned to the contract. If any of those time entries has already been approved, completed, voided
or invoiced the whole request is refused with 409 and nothing is deleted; the message lists
the blocking time entries. Deleting an already-deleted ticket succeeds without repeating any
of that, so a retried request is safe.



## OpenAPI

````yaml /api-reference/openapi.json delete /v1/tickets/{ticketId}
openapi: 3.0.4
info:
  title: Public API
  description: Gorelo Public API documentation.
  version: 1.0.0
servers:
  - url: https://api.usw.gorelo.io
    description: US
  - url: https://api.aue.gorelo.io
    description: Australia
security:
  - ApiKeyAuth: []
tags:
  - name: Attachments
    description: "Uploading a file, for anything that can carry one. One endpoint rather than one per record\r\ntype, because the upload itself is identical - only the record it is checked against differs."
  - name: Alerts
    description: Alerts management operations
  - name: Assets
    description: Assets management operations
  - name: Billing
    description: Billing management operations
  - name: Tickets
    description: Tickets management operations
  - name: Clients
    description: Clients management operations
  - name: Contacts
    description: Contacts management operations
  - name: Deletions
    description: Deletions management operations
  - name: Documents
    description: Documents management operations
  - name: Forms
    description: Forms management operations
  - name: Organization
    description: Organization management operations
  - name: Projects
    description: Projects management operations
paths:
  /v1/tickets/{ticketId}:
    delete:
      tags:
        - Tickets
      summary: Deletes a ticket and its time entries.
      description: "This is the same soft-delete the app performs: the ticket is deactivated and recoverable from\r\nthe Recycle Bin, never removed. Its delayed actions are cleared, scheduled automation is\r\ncancelled and it leaves the search index, exactly as when it is deleted in the app.\r\nThe ticket's time entries are deleted with it, and any contract hours they consumed are\r\nreturned to the contract. If any of those time entries has already been approved, completed, voided\r\nor invoiced the whole request is refused with 409 and nothing is deleted; the message lists\r\nthe blocking time entries. Deleting an already-deleted ticket succeeds without repeating any\r\nof that, so a retried request is safe."
      operationId: delete_v1_tickets_ticketId
      parameters:
        - name: ticketId
          in: path
          description: Ticket to delete.
          required: true
          schema:
            type: string
            format: uuid
      responses:
        '200':
          description: OK
          content:
            text/plain:
              schema:
                $ref: '#/components/schemas/DeleteTicketResultBaseResponse'
            application/json:
              schema:
                $ref: '#/components/schemas/DeleteTicketResultBaseResponse'
            text/json:
              schema:
                $ref: '#/components/schemas/DeleteTicketResultBaseResponse'
        '401':
          description: Unauthorized
          content:
            text/plain:
              schema:
                $ref: '#/components/schemas/ObjectBaseResponse'
            application/json:
              schema:
                $ref: '#/components/schemas/ObjectBaseResponse'
            text/json:
              schema:
                $ref: '#/components/schemas/ObjectBaseResponse'
        '404':
          description: Not Found
          content:
            text/plain:
              schema:
                $ref: '#/components/schemas/ObjectBaseResponse'
            application/json:
              schema:
                $ref: '#/components/schemas/ObjectBaseResponse'
            text/json:
              schema:
                $ref: '#/components/schemas/ObjectBaseResponse'
        '409':
          description: Conflict
          content:
            text/plain:
              schema:
                $ref: '#/components/schemas/ObjectBaseResponse'
            application/json:
              schema:
                $ref: '#/components/schemas/ObjectBaseResponse'
            text/json:
              schema:
                $ref: '#/components/schemas/ObjectBaseResponse'
        '500':
          description: Internal Server Error
          content:
            text/plain:
              schema:
                $ref: '#/components/schemas/ObjectBaseResponse'
            application/json:
              schema:
                $ref: '#/components/schemas/ObjectBaseResponse'
            text/json:
              schema:
                $ref: '#/components/schemas/ObjectBaseResponse'
components:
  schemas:
    DeleteTicketResultBaseResponse:
      type: object
      properties:
        StatusCode:
          $ref: '#/components/schemas/HttpStatusCode'
        IsSuccess:
          type: boolean
        Data:
          $ref: '#/components/schemas/DeleteTicketResult'
        DataContext:
          type: object
          additionalProperties: false
          nullable: true
          example: null
        Notifications:
          type: array
          items:
            $ref: '#/components/schemas/Error'
      additionalProperties: false
    ObjectBaseResponse:
      type: object
      properties:
        StatusCode:
          $ref: '#/components/schemas/HttpStatusCode'
        IsSuccess:
          type: boolean
        Data:
          nullable: true
        DataContext:
          $ref: '#/components/schemas/ErrorDataContext'
        Notifications:
          type: array
          items:
            $ref: '#/components/schemas/Error'
      additionalProperties: false
    HttpStatusCode:
      enum:
        - 100
        - 101
        - 102
        - 103
        - 200
        - 201
        - 202
        - 203
        - 204
        - 205
        - 206
        - 207
        - 208
        - 226
        - 300
        - 301
        - 302
        - 303
        - 304
        - 305
        - 306
        - 307
        - 308
        - 400
        - 401
        - 402
        - 403
        - 404
        - 405
        - 406
        - 407
        - 408
        - 409
        - 410
        - 411
        - 412
        - 413
        - 414
        - 415
        - 416
        - 417
        - 421
        - 422
        - 423
        - 424
        - 426
        - 428
        - 429
        - 431
        - 451
        - 500
        - 501
        - 502
        - 503
        - 504
        - 505
        - 506
        - 507
        - 508
        - 510
        - 511
      type: integer
      format: int32
    DeleteTicketResult:
      type: object
      properties:
        Id:
          type: string
          format: uuid
      additionalProperties: false
    Error:
      type: object
      properties:
        Code:
          pattern: ^[0-9]{6}$
          type: string
          description: 6-digit MMTTNN error code. See the Public API error-code registry.
          example: '070101'
        Message:
          type: string
        PropertyName:
          type: string
          nullable: true
        ActionHint:
          type: string
          nullable: true
        DocUrl:
          type: string
          nullable: true
      additionalProperties: false
    ErrorDataContext:
      type: object
      properties:
        TraceId:
          type: string
          description: Request correlation id. Quote this when reporting a problem.
          nullable: true
      additionalProperties: false
      description: "The `DataContext` of an error response: carries the correlation id for the failed\r\nrequest."
  securitySchemes:
    ApiKeyAuth:
      type: apiKey
      description: >-
        Your Gorelo API key. See [Generate API key](/generate-api-key). If your
        data is hosted in Australia, click the base URL at the top of this page
        and select `https://api.aue.gorelo.io`.
      name: X-API-Key
      in: header

````

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