> ## Documentation Index
> Fetch the complete documentation index at: https://help.gorelo.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a separate conversation on the same ticket

> Use Third-Party Conversations in Gorelo to start a separate email thread on the same ticket, keeping vendor communication organized without exposing the client.

Create a Third-Party Conversation to start a new email thread while keeping it on the same ticket for context. For example, contact LOB application support for a client without losing the ticket history.

This creates a new conversation thread, separate from the Public thread. With a new Third Party Conversation thread, you don't include the recipients (in To/Cc) previously included in the ticket.

## Create a third-party conversation

1. Create or navigate to an existing ticket
2. Click the **+** button in the timeline tab and add a **Third Party Conversation**
3. Search from existing contacts or type a name/email
   * (Optional) Add Cc’s via the ‘Add more detail’ dropdown
   * Public comment thread can be added via the ‘Add more detail’ dropdown

<Frame>
  <img src="https://mintcdn.com/gorelo/E_jYNG99HcDNhiCP/images/image-20.png?fit=max&auto=format&n=E_jYNG99HcDNhiCP&q=85&s=f76e2df18e5da49dd299bc0f16e6aae6" alt="Image" width="556" height="525" data-path="images/image-20.png" />
</Frame>

1. Click ‘**Save**’
2. Type your email in the expanded **Third Party Conversation** comment box and click ‘**Post**’ (note the purple tab color)

<Frame>
  <img src="https://mintcdn.com/gorelo/cBwnI1uVIgDlJixW/images/image-21.png?fit=max&auto=format&n=cBwnI1uVIgDlJixW&q=85&s=9a7acda3066bc723a6ceec6dbbbc9780" alt="Image" width="1483" height="443" data-path="images/image-21.png" />
</Frame>

## Thread visibility

Threads have different visibility levels:

* **Private:** visible only by you and your team from the Gorelo admin interface.
* **Public:** visible by your contact by email.
* **Thread:** visible by a third party by email.