Written By Mikel from Gorelo
Last updated 3 months ago
Agent Assets, Uptime and Scripts are all capable of generating Alerts. Once an Alert is generated, you can either create a ticket or ignore the particular occurrence of the alert.
Generate a test alert
Navigate to the Assets List from the main menu
Click on an agent asset thatβs currently online
Navigate to the CLI tab down the left-side
Generate a test alert by pasting the following command into the CLI of an asset:
GoreloAction -Alert -Severity 1 -Name "NameHere" -Description "DescriptionHere" -Suppress 0

See GoreloAction for more detail
Create ticket from an alert
Navigate to the Alerts List from the main menu
In the Everything view, you should see the newly generated alert with the following details (but a different asset name):
(Generate a test alert if you do not see anything)
Click the βCreate Ticketβ button on the far right
Fill in the appropriate details and click βCreateβ
Ignore an alert
Navigate to the Alerts List from the main menu
In the Everything view, you should see the newly generated alert with the following details (but a different asset name):
(Generate a test alert if you do not see anything)
Click the βIgnoreβ button on the far right
Tips!
Ignoring an alert will clear just that particular occurrence of the alert (and stack). It will not stop the alert from generating again.
Critical alerts can be subscribed to so they appear as native iOS/Android notifications on your mobile device. Navigate to your Profile Settings on the web and toggle on the Critical Alert subscription.