Alerts

Written By Mikel from Gorelo

Last updated 3 months ago

Agent Assets, Uptime and Scripts are all capable of generating Alerts. Once an Alert is generated, you can either create a ticket or ignore the particular occurrence of the alert.

Generate a test alert

  1. Navigate to the Assets List from the main menu

  2. Click on an agent asset that’s currently online

  3. Navigate to the CLI tab down the left-side

  4. Generate a test alert by pasting the following command into the CLI of an asset:

GoreloAction -Alert -Severity 1 -Name "NameHere" -Description "DescriptionHere" -Suppress 0

See GoreloAction for more detail

Create ticket from an alert

  1. Navigate to the Alerts List from the main menu

  2. In the Everything view, you should see the newly generated alert with the following details (but a different asset name):

    (Generate a test alert if you do not see anything)

  3. Click the β€˜Create Ticket’ button on the far right

  4. Fill in the appropriate details and click β€˜Create’

Ignore an alert

  1. Navigate to the Alerts List from the main menu

  2. In the Everything view, you should see the newly generated alert with the following details (but a different asset name):

    (Generate a test alert if you do not see anything)

  3. Click the β€˜Ignore’ button on the far right

Tips!

  • Ignoring an alert will clear just that particular occurrence of the alert (and stack). It will not stop the alert from generating again.

  • Critical alerts can be subscribed to so they appear as native iOS/Android notifications on your mobile device. Navigate to your Profile Settings on the web and toggle on the Critical Alert subscription.