Gorelo Connect is our built-in remote control and file explorer tool. By default, the Gorelo Connect plugin is distributed via the Base Workstation and Base Server policy.

If the Gorelo Connect plugin is present and enabled on an asset, it will appear in a few places:

• Asset Detail: The ‘Connect’ button will appear in the top-right corner of the Asset Detail page

  

• Ticket Detail: The Remote Control and File Explorer button will appear on the Ticket Detail page when an asset has been added

  

• Search: The Remote Control and File Explorer button will appear in search

  

• Alerts: The Remote Control and File Explorer button will appear on the Alerts list

  

Install Gorelo Connect (Technician Side)

1. On an asset with the Gorelo Connect plugin, click the ‘Connect’ button.

   

2. You will see a small banner appear, click ‘Download’

   

3. Install GoreloLauncher.exe (there will be two UAC prompts — one for Gorelo Launcher and one for Gorelo Connect)

4. Click the ‘Connect’ button again

5. Always allow the protocol handler to open gorelolauncher links

   

6. You’ll then see the the Launcher appear — followed quickly by the Gorelo Connect window

   
   

Reinstall Gorelo Connect on an asset

1. On an asset with the Gorelo Connect plugin, click on the Policy section

   

2. On the Gorelo Connect plugin, click the ‘heart’ icon to check health

   

3. Then click the reinstall button when it appears.

Manually add Gorelo Connect to a policy

1. Navigate to Policies from the menu

2. Select an existing Policy

3. Hover over the ‘Add’ button up the top-right and then select ‘Plugin’

4. Select ‘Gorelo Connect’ from the list

5. Click ‘Save’

6. Distribute the policy

Choose default remote control tool

Gorelo allows you to choose between our built-in tool or Screenconnect as your default — all of the primary remote control buttons will then be bound to this selection.

1. Navigate to Settings → Assets → Settings

2. Toggle between Gorelo Connect or Screenconnect

3. Click ‘Update’