Ticket Summary

Written By Mikel from Gorelo

Ticket Summary gives you a quick rundown of a ticket’s entire timeline. It’s perfect for catching up on long threads without scrolling through every single comment.

How to Use It

  1. Go to the Ticket Detail page for any ticket

  2. Click the Summary button in the top-right corner of the timeline

  3. AI will give you a concise summary of everything that went on