> ## Documentation Index > Fetch the complete documentation index at: https://help.gorelo.io/llms.txt > Use this file to discover all available pages before exploring further. # Lists tickets > Lists tickets for the service provider using cursor pagination. Default sort is `updatedOn desc`. sortBy accepts only `updatedOn` or `createdOn`; sortOrder accepts only `asc` or `desc` (case-insensitive) — any other value is rejected with a 400. ## OpenAPI ````yaml /api-reference/openapi.json get /v1/tickets openapi: 3.0.4 info: title: Public API description: Gorelo Public API documentation. version: 1.0.0 servers: - url: https://api.usw.gorelo.io description: US - url: https://api.aue.gorelo.io description: Australia security: - ApiKeyAuth: [] tags: - name: Attachments description: "Uploading a file, for anything that can carry one. One endpoint rather than one per record\r\ntype, because the upload itself is identical - only the record it is checked against differs." - name: Alerts description: Alerts management operations - name: Assets description: Assets management operations - name: Billing description: Billing management operations - name: Tickets description: Tickets management operations - name: Clients description: Clients management operations - name: Contacts description: Contacts management operations - name: Deletions description: Deletions management operations - name: Documents description: Documents management operations - name: Forms description: Forms management operations - name: Organization description: Organization management operations - name: Projects description: Projects management operations paths: /v1/tickets: get: tags: - Tickets summary: Lists tickets description: >- Lists tickets for the service provider using cursor pagination. Default sort is `updatedOn desc`. sortBy accepts only `updatedOn` or `createdOn`; sortOrder accepts only `asc` or `desc` (case-insensitive) — any other value is rejected with a 400. operationId: get_v1_tickets parameters: - name: Cursor in: query description: >- Opaque pagination cursor from a previous page; omit for the first page. schema: type: string - name: PageSize in: query description: >- Number of items per page, 1-200 (default 50). Out of range is rejected, not clamped. schema: type: integer format: int32 default: 50 - name: SortBy in: query description: 'Sort field: `updatedOn` (default) or `createdOn`.' schema: type: string default: updatedOn - name: SortOrder in: query description: 'Sort direction: `asc` or `desc` (default).' schema: type: string default: desc - name: StatusIds in: query description: Comma-separated status ids to include. Omit for every status. schema: type: string - name: ClientIds in: query description: Comma-separated client ids to include. Omit for every client. schema: type: string - name: PriorityIds in: query description: >- Comma-separated priority ids on the public scale — None=0, Urgent=1, High=2, Normal=3, Low=4. schema: type: string - name: TypeIds in: query description: Comma-separated ticket type ids to include. schema: type: string - name: LeadAssigneeIds in: query description: Comma-separated lead assignee ids to include. schema: type: string - name: ContactIds in: query description: Comma-separated contact ids to include. schema: type: string - name: TagIds in: query description: Comma-separated tag ids; a ticket matches if it carries any of them. schema: type: string - name: GroupIds in: query description: >- Comma-separated group ids; a ticket matches if it is subscribed to any of them. schema: type: string - name: DeviceIds in: query description: >- Comma-separated agent ids (GUIDs, up to 100); a ticket matches if any of those agents is linked to it. schema: type: string - name: Query in: query description: >- Keyword matched against the ticket title, number and display number. Up to 200 characters. schema: type: string - name: UpdatedSince in: query description: ISO-8601 timestamp; keeps only tickets updated at or after it. schema: type: string format: date-time - name: UpdatedBefore in: query description: ISO-8601 timestamp; keeps only tickets updated strictly before it. schema: type: string format: date-time - name: CreatedSince in: query description: ISO-8601 timestamp; keeps only tickets created at or after it. schema: type: string format: date-time - name: CreatedBefore in: query description: ISO-8601 timestamp; keeps only tickets created strictly before it. schema: type: string format: date-time responses: '200': description: OK content: text/plain: schema: $ref: '#/components/schemas/TicketListItemModelListBaseResponse' application/json: schema: $ref: '#/components/schemas/TicketListItemModelListBaseResponse' text/json: schema: $ref: '#/components/schemas/TicketListItemModelListBaseResponse' '400': description: Bad Request content: text/plain: schema: $ref: '#/components/schemas/ObjectBaseResponse' application/json: schema: $ref: '#/components/schemas/ObjectBaseResponse' text/json: schema: $ref: '#/components/schemas/ObjectBaseResponse' '401': description: Unauthorized content: text/plain: schema: $ref: '#/components/schemas/ObjectBaseResponse' application/json: schema: $ref: '#/components/schemas/ObjectBaseResponse' text/json: schema: $ref: '#/components/schemas/ObjectBaseResponse' '500': description: Internal Server Error content: text/plain: schema: $ref: '#/components/schemas/ObjectBaseResponse' application/json: schema: $ref: '#/components/schemas/ObjectBaseResponse' text/json: schema: $ref: '#/components/schemas/ObjectBaseResponse' components: schemas: TicketListItemModelListBaseResponse: type: object properties: StatusCode: $ref: '#/components/schemas/HttpStatusCode' IsSuccess: type: boolean Data: type: array items: $ref: '#/components/schemas/TicketListItemModel' nullable: true DataContext: $ref: '#/components/schemas/PaginationDataContext' Notifications: type: array items: $ref: '#/components/schemas/Error' additionalProperties: false ObjectBaseResponse: type: object properties: StatusCode: $ref: '#/components/schemas/HttpStatusCode' IsSuccess: type: boolean Data: nullable: true DataContext: $ref: '#/components/schemas/ErrorDataContext' Notifications: type: array items: $ref: '#/components/schemas/Error' additionalProperties: false HttpStatusCode: enum: - 100 - 101 - 102 - 103 - 200 - 201 - 202 - 203 - 204 - 205 - 206 - 207 - 208 - 226 - 300 - 301 - 302 - 303 - 304 - 305 - 306 - 307 - 308 - 400 - 401 - 402 - 403 - 404 - 405 - 406 - 407 - 408 - 409 - 410 - 411 - 412 - 413 - 414 - 415 - 416 - 417 - 421 - 422 - 423 - 424 - 426 - 428 - 429 - 431 - 451 - 500 - 501 - 502 - 503 - 504 - 505 - 506 - 507 - 508 - 510 - 511 type: integer format: int32 TicketListItemModel: type: object properties: Id: type: string description: Ticket identifier. format: uuid Title: type: string description: Ticket title/subject. Number: type: integer description: Sequential ticket number. format: int64 nullable: true DisplayNumber: type: string description: Human-readable ticket number, including any service-provider prefix. ClientId: type: integer description: Identifier of the client the ticket belongs to. format: int64 nullable: true LocationId: type: integer description: Identifier of the client location the ticket belongs to. format: int64 nullable: true ContactId: type: integer description: Identifier of the primary contact. format: int64 nullable: true CcContactIds: type: array items: type: integer format: int64 description: Identifiers of additional (CC) contacts. LeadAssigneeId: type: integer description: Identifier of the lead assignee (technician). format: int64 nullable: true AssistingAssigneeIds: type: array items: type: integer format: int64 description: Identifiers of assisting assignees (technicians). WatcherIds: type: array items: type: integer format: int64 description: Identifiers of technicians watching the ticket. GroupIds: type: array items: type: integer format: int64 description: Identifiers of all technician groups the ticket is assigned to. PrimaryGroupId: type: integer description: Identifier of the primary technician group. format: int64 nullable: true Status: $ref: '#/components/schemas/CodeModel' StatusUpdatedOn: type: string description: Timestamp of the last status change (UTC). format: date-time nullable: true StatusReason: type: string description: Reason recorded for the current status, when applicable. Priority: $ref: '#/components/schemas/CodeModel' Source: $ref: '#/components/schemas/CodeModel' Type: $ref: '#/components/schemas/CodeModel' TagIds: type: array items: type: integer format: int64 description: Identifiers of tags applied to the ticket. ChecklistSummary: $ref: '#/components/schemas/ChecklistSummaryModel' IsUnread: type: boolean description: Whether the ticket is currently unread. IsWaitingOnThem: type: boolean description: >- Whether the ticket is waiting on the client rather than on the service provider. IsMerged: type: boolean description: Whether the ticket has been merged into another ticket. MergedIntoTicketId: type: integer description: Identifier of the ticket this one was merged into, if any. format: int64 nullable: true MergedTicketIds: type: array items: type: string format: uuid description: Identifiers of tickets merged into this one. Sla: $ref: '#/components/schemas/SlaModel' LastUpdate: $ref: '#/components/schemas/LastUpdateModel' CreatedOn: type: string description: Ticket creation timestamp (UTC). format: date-time nullable: true UpdatedOn: type: string description: >- Ticket last-updated timestamp (UTC). Default sort key for the list endpoint. format: date-time nullable: true ClosedOn: type: string description: Ticket closed timestamp (UTC), if closed. format: date-time nullable: true additionalProperties: false description: >- A ticket as returned by the ticket list endpoint. All timestamps are UTC. PaginationDataContext: type: object properties: Pagination: $ref: '#/components/schemas/PaginatedResponse' additionalProperties: false description: "The `DataContext` of a cursor-paginated success response: carries the paging metadata\r\nfor the returned page." Error: type: object properties: Code: pattern: ^[0-9]{6}$ type: string description: 6-digit MMTTNN error code. See the Public API error-code registry. example: '070101' Message: type: string PropertyName: type: string nullable: true ActionHint: type: string nullable: true DocUrl: type: string nullable: true additionalProperties: false ErrorDataContext: type: object properties: TraceId: type: string description: Request correlation id. Quote this when reporting a problem. nullable: true additionalProperties: false description: "The `DataContext` of an error response: carries the correlation id for the failed\r\nrequest." CodeModel: type: object properties: Id: type: integer description: >- Numeric identifier of the coded value (e.g. status, priority, type, or source id). format: int64 example: 1 Name: type: string description: Display name of the coded value. additionalProperties: false description: >- A coded value, such as a status, priority, type or source, as an id and a display name. ChecklistSummaryModel: type: object properties: Completed: type: integer description: How many checklist items are completed. format: int32 Total: type: integer description: How many checklist items exist in total. format: int32 additionalProperties: false description: Checklist completion across every checklist on a ticket. SlaModel: type: object properties: FirstResponse: $ref: '#/components/schemas/SlaFirstResponseModel' additionalProperties: false description: SLA information for a ticket. LastUpdateModel: type: object properties: UpdateType: type: string description: "Type of the last update: New, CommentCreated, StatusUpdated, TechnicianMentioned,\r\nExternalCommentCreated, TechnicianUpdated, Read, Unread. Empty for any other update." Summary: type: string description: Short summary of the last update. 'On': type: string description: Timestamp of the last update (UTC). format: date-time nullable: true additionalProperties: false description: Summary of the most recent update to a ticket. PaginatedResponse: type: object properties: NextCursor: type: string nullable: true PreviousCursor: type: string nullable: true HasMore: type: boolean HasPrevious: type: boolean TotalCount: type: integer format: int32 additionalProperties: false SlaFirstResponseModel: type: object properties: ElapsedBusinessMinutes: type: number description: "Time from the ticket being created to its first response, in minutes.\r\n Null until the ticket has had a first response." format: double nullable: true additionalProperties: false description: First-response SLA details. securitySchemes: ApiKeyAuth: type: apiKey description: >- Your Gorelo API key. See [Generate API key](/generate-api-key). If your data is hosted in Australia, click the base URL at the top of this page and select `https://api.aue.gorelo.io`. name: X-API-Key in: header ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.