> ## Documentation Index
> Fetch the complete documentation index at: https://help.gorelo.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Service delivery overview

> Get an overview of Gorelo's service delivery tools for tickets, alerts, knowledge, collaboration, and AI automation to manage IT operations end-to-end.

Gorelo provides a suite of tools to monitor and manage your IT operations, collaborate with your team and clients, and automate your workflows with AI. This overview will give you a brief introduction to each of these tools and how they can benefit your organization.

## Operations

Track and manage your IT operations with tickets and alerts. Capture and organize all your work in one place, and use powerful features to stay on top of everything.

<Columns cols={2}>
  <Card title="Tickets" icon="ticket-simple" href="/tickets">
    Track and manage your work with tickets and their powerful features.
  </Card>

  <Card title="Alerts" icon="triangle-exclamation" href="/alerts-overview">
    Set up alerts to monitor your systems and get notified of important events.
  </Card>
</Columns>

## Knowledge

Leverage collaboration features to work together with your team and clients. Share information, communicate effectively, and keep everyone in the loop.

<Columns cols={2}>
  <Card title="Documents" icon="file" href="/documents-overview">
    Create and organize your internal and client-facing documentation in one place.
  </Card>

  <Card title="Forms" icon="list-check" href="/forms-overview">
    Create and manage forms to collect information from your team and clients.
  </Card>
</Columns>

## CRM (Customer Relationship Management)

Organize your clients and contacts, and keep track of important information about them. Use this information to provide better service and deliver a better experience.

<Columns cols={2}>
  <Card title="Clients" icon="user" href="/clients-overview">
    Add and manage your clients and their managed devices.
  </Card>

  <Card title="Contacts" icon="address-book" href="/contacts-overview">
    Add and manage your contacts, assign them to tickets and design approvers.
  </Card>
</Columns>

<Columns cols={2}>
  <Card title="Emails" icon="envelope" href="/email-overview">
    Set up custom domains for your senders.
  </Card>

  <Card title="Passwords" icon="key" href="/passwords-overview">
    Create and manage your passwords in one place, using 1Password integration.
  </Card>
</Columns>

## Automate with AI

Use AI to automate your workflows and save time on repetitive tasks. From generating replies to summarizing tickets, AI can help you work smarter, not harder.

<Columns cols={2}>
  <Card title="Get a sentiment analysis from a ticket" icon="heart-pulse" href="/sentiment-analysis">
    Leverage AI to get a sentiment analysis from a ticket and prioritize your work.
  </Card>

  <Card title="Summarize a ticket" icon="rectangle-list" href="/summarize-ticket">
    Use AI to get a summary of a ticket and quickly understand the issue.
  </Card>
</Columns>

<Columns cols={2}>
  <Card title="Automate tags on tickets" icon="tag" href="/automated-ticket-tags">
    Use AI to automatically generate tags for your tickets and keep them organized.
  </Card>

  <Card title="Automatically assign a ticket type" icon="ticket" href="/automated-ticket-types">
    Use AI to automatically assign a ticket type based on its content.
  </Card>
</Columns>

<Columns cols={2}>
  <Card title="Create an expiration rule for tickets" icon="clock" href="/create-expiration-rule">
    Use time and events to automatically update or close tickets.
  </Card>

  <Card title="Automatically assign a ticket" icon="user-tag" href="/assign-contact-to-client">
    Use AI to automatically assign a ticket to the right person or group.
  </Card>
</Columns>

<Columns cols={2}>
  <Card title="Generate and rephrase replies" icon="comment-dots" href="/generate-replies-rephrase">
    Create your own custom prompts to either generate replies or rephrase text.
  </Card>
</Columns>