> ## Documentation Index
> Fetch the complete documentation index at: https://help.gorelo.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting tickets

> Resolve common Gorelo ticket issues including grayed-out Add to Calendar, time zone mismatches, and other workflow problems with step-by-step solutions.

| **Problem**                      | **Description**                                 | Cause                                                                              | Solution                                                                                                                                                      |
| -------------------------------- | ----------------------------------------------- | ---------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **'Add to calendar' grayed out** | The ‘Add to calendar’ button may be grayed out. | The ticket's status **Closed**                                                     | Change the ticket status to anything other than Closed (**Open** or **On Hold**)                                                                              |
|                                  |                                                 | The **time zone** of the user (in Gorelo) is different than their computer/browser | <ol><li>Navigate to Settings → General → Users</li><li>Edit the user and make sure their time zone is the same as what’s on their computer/browser.</li></ol> |