<h1 id="iaf1xdz034c" data-toc-id="iaf1xdz034c">Problem</h1><p>Gorelo Connect launches into a black screen on Windows.</p><img data-width="100%" data-align="left" data-featurebase-content-key="65fa1892eed0851868a1c2a3/article/6907b52d643786cfe812731b/019a461e-96f7-7353-a590-e358f987d38f/b64u-aW1hZ2UucG5n.png" src="https://65fa1892eed0851868a1c2a3.featurebase-attachments.com/c/article/6907b52d643786cfe812731b/019a461e-96f7-7353-a590-e358f987d38f/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260204T020000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260204%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=c07a18b563dda06f9ed4b14be5812f7b38c7b98d084ab912842573374a37df56" data-featurebase-content-filename="image.png"><h1 id="iswsawiocfi" data-toc-id="iswsawiocfi">Solution</h1><p>This can be due to PowerToys FancyZones.</p><p>Add ‘GoreloConnect.exe’ to the application exclusions in FancyZones.</p>

Gorelo Connect shows a black screen on Windows (tech side)

Feedback

Roadmap

Changelog

Mikel from Gorelo

Getting Started

Custom Domains

Email Deliverability

Views and Client Focus

Notifications

Ticket overview

Search

Clients

Keyboard shortcuts

Service Delivery

A quick overview of each ticket status and examples

Ticket Statuses

Third Party Conversation

Checklists

Approvals

Stripped Domains (Unassociated Senders)

Documents

Forms

A dedicated Spam view to manage suspicious emails before they reach your ticket queue.

Spam

Ticket Types

Common Problems

'Add to calendar' greyed out

Remote monitoring and management, uptime, policies, scripts & more!

Remote Management

Install the Gorelo Agent

Uninstall the Gorelo Agent

Uninstall Gorelo Connect (and Launcher)

Asset Tags

Distribute checks, plugins, and scripts to assets

Policies

Scripts

GoreloAction (via PowerShell)

Gorelo Scripting with AI (Claude, ChatGPT) 

Uptime

Alerts

Antivirus tab shows old entries

Gorelo agent won't install

ScreenConnect is not connecting on a specific asset

Could not create SSL/TLS secure channel

Mystery Assets

Malwarebytes ThreatDown blocks GoreloConnect

Script Examples

BitLocker keys, rotate local admin password, third-party UID etc.

Write to a custom asset field (BitLocker)

Install software using a custom client field (SentinelOne)

Integrate with existing remote access tool (Splashtop)

Integrate with existing remote access tool (RustDesk)

Install software using a custom client field (Webroot)

Windows 11 Compatibility

Write to a custom asset field (Windows Product Key)

Write to a custom asset field (Windows Install Date)

Rotate Local Admin Passwords (LAPS)

Install software using a custom client field (Cove)

Install Slide Agent (Backup Software)

Runtime variable (Wake On LAN)

Write to a custom asset field (MAC Address for Ethernet)

Write to a custom field (RAM Slots Used)

Install software using a custom client field (Bitdefender)

Plugin: Tray App

Windows Patch Management

Deploy the Gorelo agent via ImmyBot

Deploy the Gorelo agent via PPKG

Deploy the Gorelo agent via Intune

Gorelo Connect (Remote Control)

Gorelo Connect for macOS

Plugin: GoreloConnect

Products, bundles, contracts, invoices, dynamic quantities & more!

Billing

Contracts

Dynamic Quantities

Prorate items and bill for partial periods

Prorate Items

Approve and Invoice

Pay Now button on Invoices

Labor Rates

Sentiment analysis, scheduled tickets, shortcuts & more!

AI & Automation

Sentiment Analysis

Create your own custom prompts to either generate replies or rephrase text.

Prompt Management

Ticket Summary

Auto Ticket Tags

Auto Ticket Types

Event and Time

Scheduled Tickets

Ticket Shortcuts

Generate alerts based on expiration dates throughout Gorelo

Expirations

Integrations

Xero

QuickBooks Online

Pax8

Huntress

Outlook Calendar

Slide

ScreenConnect

Microsoft 365 (CIPP)

1Password

How can we help you?

Help Center

Improved

Fixed

gorelo

Planned

In Progress

Completed

Rejected

Closed

Open

Up Next

Public Roadmap

<p>Tell Gorelo how they could make the product more useful to you.</p>

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