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Gorelo is a one-in-all platform that provides IT management tools, including:
  • Remote control
  • Asset management
  • Ticketing features
  • Billing center
  • Powerful workflow and automation capabilities
Gorelo integrates common Managed Service Providers (MSP) tools while providing an API and scripting features to automate repetitive work, from ticket sentiment analysis to reply generation. One of the key features is Gorelo Connect, a built-in remote control and file explorer that technicians use to remotely access and manage devices seamlessly.

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Get started

To get started with Gorelo, follow one of these two methods:
  1. Log in to Gorelo.
  2. The onboarding wizard opens automatically on first login.
  3. To reopen the wizard, click the red flag on the lateral menu.

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Next steps

Once you have finished your initial set up, head to the Gorelo key features to track your devices and manage your alerts and tickets:

Tickets

Track and prioritize work.

Create a ticket from an alert

Use generated alerts to create a ticket.

Avoid unbilled items

Learn how to use Dynamic Quantities.

Get sentiment analysis from a ticket

Use Gorelo AI integration to generate sentiment analysis from tickets to help you prioritize work and alerts.