Operations
Track and manage your IT operations with tickets and alerts. Capture and organize all your work in one place, and use powerful features to stay on top of everything.Tickets
Track and manage your work with tickets and their powerful features.
Alerts
Set up alerts to monitor your systems and get notified of important events.
Knowledge
Leverage collaboration features to work together with your team and clients. Share information, communicate effectively, and keep everyone in the loop.Documents
Create and organize your internal and client-facing documentation in one place.
Forms
Create and manage forms to collect information from your team and clients.
CRM (Customer Relationship Management)
Organize your clients and contacts, and keep track of important information about them. Use this information to provide better service and deliver a better experience.Clients
Add and manage your clients and their managed devices.
Contacts
Add and manage your contacts, assign them to tickets and design approvers.
Emails
Set up custom domains for your senders.
Passwords
Create and manage your passwords in one place, using 1Password integration.
Automate with AI
Use AI to automate your workflows and save time on repetitive tasks. From generating replies to summarizing tickets, AI can help you work smarter, not harder.Get a sentiment analysis from a ticket
Levergae AI to get a sentiment analysis from a ticket and prioritize your work.
Summarize a ticket
Use AI to get a summary of a ticket and quickly understand the issue.
Automate tags on tickets
Use AI to automatically generate tags for your tickets and keep them organized.
Automatically assign a ticket type
Use AI to automatically assign a ticket type based on its content.
Create an expiration rule for tickets
Use time and events to automatically update or close tickets.
Automatically assign a ticket
Use AI to automatically assign a ticket to the right person or group.
Generate and rephrase replies
Create your own custom prompts to either generate replies or rephrase text.