April 3rd, 2026
New
Improved
Fixed
🦄 macOS Policy Management is now live! You can now configure policy items and distribute asset-level policies for your Mac fleet. We’re starting with the Gorelo Connect plugin and scripts but will soon add more.
🦄 Gorelo Connect plugin for macOS now supports end-user consent before launching a remote control session. This can be configured in Policies and allows auto-consent after a specified period of time.
✨ Assets - Real-time data is now populated for MacOS services, disks, and apps
✨ Assets - End-user consent popup for Gorelo Connect has been improved for clarity
✨ Contracts - You can now update a contract's labor type away from "No labor" to other types
✨ Invoices - Products that flow through to invoices will now clearly display their associated ticket number
✨ Projects - Deployed a comprehensive sweep of UI tweaks, minor bug fixes and general stability improvements across the entire Projects module (20+)
March 27th, 2026
New
Improved
Fixed
🦄 Projects are officially here! You can now manage complex, multi-step engagements with ease, right inside Gorelo. We've built Tasks to act as streamlined tickets, giving you all the familiar functionality and power you already love, perfectly tailored for larger initiatives.
Visualize your work with our Table layout, and use the Timeline tab as a dedicated audit trail to track history and collaborate via private comments. You can easily group tasks into customizable sections, assign Project Leads, link everything to specific clients/locations, and track granular details natively — including statuses, assignees, due dates, priorities and more!
This is just the beginning for Projects! Keep an eye out in the near future for even more powerful additions, including a visual Kanban layout, task dependencies, and the ability to share project progress directly via the Client Portal.
✨ Xero - Webhook invoice filtering has been optimized for better performance
🐛 Assets - Fixed an issue in where disk syncing failed on devices with multiple BitLocker keys
🐛 Assets - Fixed an issue where Uptime http checks were failing when encountering redirects
🐛 Invoices - Fixed a floating-point drift issue in total calculations that prevented manual payments from fully clearing sub-cent balances
🐛 Xero - Fixed an issue where Xero invoice syncing failed due to duplicate LineItemIDs
March 20th, 2026
New
Improved
Fixed
🦄 Assets - We now automatically detect the warranty status for HP, Toshiba, and Microsoft (in addition to Lenovo/Dell), along with support for tracking the Warranty Start Date
✨ Tickets - Replaced the Approval editor popup with the standard comment editor for a more seamless experience and support for Shortcuts (coming soon)
✨ Invoices - Exporting invoices to CSV and marking as paid will now display the total number of invoices affected
✨ Import - Renamed the Client fields in the import process to match the API
🐛 Tickets - Fixed an issue where email signatures were displaying a "null" value
🐛 Contacts - Fixed an issue that caused inconsistent columns between contact import and template files
🐛 Assets - Fixed an issue causing infinite loading in Asset Tags when filtering by Equals/Not Equals for the Asset Name
March 13th, 2026
Improved
Fixed
✨ Scripts - You can now 'Duplicate' an existing script along with its configuration
✨ Alerts - 'Information' is now available as a Severity option when configuring Email Alerts
✨ Invoices - You can now export your invoices to CSV as individual line items
✨ Infrastructure - Streamlined backend event topics, webhooks, and subscriptions for improved overall system reliability
🐛 Policies - Fixed an issue where Gorelo Actions were not being recognized when run via policy on custom fields
🐛 Assets - Fixed an issue where the Workstation tag was not visible for macOS devices in the MSP portal
🐛 Tickets - Fixed a visual issue with button link padding within search results
March 6th, 2026
New
Improved
Fixed
🦄 Portal - The Ticket Summary Report is now available in the Client Portal using the ‘Portal - All Tickets’ tag
✨ API - The GET Groups endpoint is now available (in preparation for Tickets)
✨ API - The GET Users endpoint is now available (in preparation for Tickets)
✨ Automation - You can now use 'Ticket Tags' as a condition when configuring Event & Time automations
✨ Integrations - The system will now prevent you from configuring a second accounting integration if one is already active
✨ QuickBooks - Optimized the QuickBooks integration for faster access token retrieval
✨ Infrastructure - Completed various backend infrastructure updates to optimize our service bus messaging and overall reliability
✨ Tickets - Tags are now automatically applied to tickets created via form submissions
✨ Tickets - URLs are now detected when typed into a checklist
🐛 Automation - Fixed an issue where automations were not properly cancelled upon a ticket state change
🐛 Automation - Fixed an issue with line space handling in the automation comment editor
🐛 Automation - Fixed an underlying issue causing a certain subset of automations to fail unexpectedly
🐛 Contracts - Fixed an issue where updating a ticket's client did not correctly re-invoice hours for Limited/Block Hours contracts
🐛 Xero - Fixed an issue where Tracking Categories were not appearing or updating correctly
🐛 Forms - Fixed an issue where deleted forms were not properly moving to the Recycle Bin
February 27th, 2026
New
Improved
Fixed
🦄 Tickets - You can now launch asset chat directly on a ticket with the entire conversation saved to the ticket timeline
✨ API - GET Ticket Statuses is now available (in preparation for Tickets)
✨ API - GET Ticket Tags is now available (in preparation for Tickets)
✨ API - GET Ticket Types is now available (in preparation for Tickets)
🐛 General - Fixed an issue where adding an inline element to a signature would incorrectly add extra spaces or jump to the next line
February 20th, 2026
New
Improved
Fixed
🦄 General - User signatures now allow for a better customization experience
✨ Assets - You can now download Agent Logs via the 3-dot menu
✨ Contracts - Time Entries covered by Limited and Block hours are now deducted immediately
✨ General - Initial avatar colors are now automatically assigned for both new signups and existing users
✨ General - Billing confirmation popup has been introduced when creating a new Gorelo user to provide better cost visibility
✨ Reports - The Ticket Summary now displays your top 10 tags when clicking on the Tags section
✨ Tickets - The 'View original' email popup now displays the From, To, and CC fields
✨ Tickets - Improved the textual formatting of names/dates in comment notification emails
🐛 Scripts - Fixed an issue where custom field variables were treating case-sensitive text as separate entities
🐛 Tickets - Fixed an issue where signatures were not being trimmed
February 13th, 2026
Improved
Fixed
✨ Assets - App management is now supported on Server 2019, 2022 and 2025
✨ Assets - WinGet commands are now supported via CLI in the user and system context (Note: A restart is required for System Context WinGet CLI commands to take effect)
✨ Assets - Visual improvements and standardization applied to the "three-dot" action menus on Asset Lists and Detail views
✨ Policies - Improved the UI for radio buttons within the 'Add Script' popup
✨ Tickets - Priority can now be used for sorting
✨ Tickets - 'Esc' key can now be used to close the PDF preview window
✨ Tickets - Individual custom statuses have been introduced to dashboard widgets and webhooks (previously supported only categories)
✨ Xero - Gorelo PDF invoices are now synced to Xero as attachments (Note: This requires re-integrating Xero)
🐛 Automation - Fixed an issue where the "Assign to Me" action was not working correctly for Scheduled Tickets
🐛 Clients - Fixed an issue preventing client creation if a Pax8 client already exists
🐛 Contracts - Fixed an issue where contract fields retained incorrect values after changing the Work Type
🐛 Tickets - Fixed an issue where inserting an emoji would accidentally delete the preceding space
February 6th, 2026
New
Improved
Fixed
🦄 Custom colored avatars are now available! Head over to your profile settings to choose your favorite color :)
✨ Clients - A TaxID field has been introduced and now flows through to the invoice list in preparation for upcoming features
✨ Invoices - Custom logos can now be configured individually on each Invoice Template
✨ Tickets - The hover delay has been removed from reactions for a snappier experience
🐛 QuickBooks - Fixed an issue where rounding was calculated incorrectly under specific circumstances
🐛 QuickBooks - Fixed an issue where invoices were occasionally duplicated during sync
🐛 Tickets - Fixed an issue where billing changes were not correctly applied to previous time entries
January 30th, 2026
New
Improved
Fixed
🦄 Tickets - Time entries are now more intuitive: Work Type and auto-covered contracts are clearly displayed, AM/PM is dynamically chosen based on context, entries can now cross midnight, and values auto-calculate across all three fields
✨ Assets - The Antivirus tab is now populated for Server operating systems
✨ Assets - The Gorelo Connect consent popup now takes focus priority, ensuring it appears on top of other windows for easier user interaction
✨ Assets - The Pinned Shortcut area has been expanded to allow for better accessibility
✨ Documents - Code Blocks now feature a visual indicator before typing begins
✨ Pax8 - The Reintegration banner has been redesigned for improved clarity and messaging
🐛 Assets - Fixed an issue where deleted Slide agents would still appear as mapped within the interface
🐛 Reports - Fixed an issue where the Kill Rate calculation was inconsistent with the dashboard data
🐛 Invoices - Fixed an issue where the "Pay Now" button was not generated if a billing contact was missing