Auto Ticket Tags
Written By Mikel from Gorelo
Auto Ticket Tags will look at a ticket’s subject and first inbound public comment, then pick up to three tags you’ve nominated as AI tags. It takes the guesswork out of organizing new tickets so you can stay focused on the real work without worrying about manual tagging.
Enabling Auto Ticket Tags
Go to Settings → AI → Auto Ticket Tags
Toggle Auto Ticket Tags on
Select the tags you want evaluated by AI
Choose how many tags you want suggested: 1, 2, or 3
If you want tags to apply themselves automatically, toggle on Apply Tags
How It Works
AI looks at the ticket’s subject and first inbound public comment
It compares that info against the name and description of any tags you’ve nominated
You can create or edit tags under Settings → Tags → Ticket Tags
Creating Tags for AI Use
Head to Settings → Tags → Ticket Tags.
Click Create a Ticket Tag (if you need a new one) or Edit (if you’re changing an existing tag).
Enter the tag name and description (emojis are supported)
Check Mark as AI tag so it can be picked up by the Auto Ticket Tags feature.
Save your changes.
Tips
Keep your tag titles and descriptions clear and specific. It helps the AI match them more accurately.
If you’re trying to test how the AI will tag, just send a test ticket with a relevant subject and comment to see if it picks the right ones.