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Common Problems

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Changelog

Julia March

Getting Started

Learn Gorelo key features for Remote Management, Billing and Ticketing.  

What is Gorelo

Notifications

Search

Keyboard shortcuts

Service Delivery

Tickets

Ticket overview

A quick overview of each ticket status and examples

Ticket Statuses

Third Party Conversation

Ticket Types

Checklists

Alerts

Generate a test alert and create a ticket

Emails

Stripped Domains (Unassociated Senders)

A dedicated Spam view to manage suspicious emails before they reach your ticket queue.

Spam

Custom Domains

Email Deliverability

Designate contacts and assign roles and permissions.

Contacts

Create and approval workflow

Create and share internal or client-specific documents.

Documents

Forms

Create a form and generate a link

Manage your clients and associate assets, invoices, and other items.

Clients

Filter data with Views and Client Focus

Add a client and associate tickets

Step-by-step automation and workflow guides 

How-to Guides

Sentiment Analysis

Ticket Summary

Auto Ticket Tags

Auto Ticket Types

Scheduled Tickets

Ticket Shortcuts

Generate alerts based on expiration dates throughout Gorelo

Expirations

Event and Time

Create your own custom prompts to either generate replies or rephrase text.

Prompt Management

Remote monitoring and management, uptime, policies, scripts & more!

Remote Management

Gorelo Agent

Install the Gorelo Agent

Uninstall the Gorelo Agent

Uninstall Gorelo Connect (and Launcher)

Gorelo Connect (Remote Control)

Gorelo Connect for macOS

Assets

Group assets with Asset Tags

Manage and apply configurations or tools across your devices efficiently.

Policies

Distribute checks, plugins, and scripts to assets

Distribute the Screenconnect plugin to all workstations

Run commands or sequences to perform tasks on workstations.

Scripts

Write and test a script

GoreloAction (via PowerShell)

Track connectivity and get alerts on downtimes.

Uptime

Create an Uptime check

Gorelo Scripting with AI (Claude, ChatGPT) 

Script Examples

Plugin: Tray App

Windows Patch Management

Deploy the Gorelo agent via ImmyBot

Deploy the Gorelo agent via PPKG

Deploy the Gorelo agent via Intune

Plugin: GoreloConnect

Antivirus tab shows old entries

Gorelo agent won't install

ScreenConnect is not connecting on a specific asset

Could not create SSL/TLS secure channel

Mystery Assets

Gorelo Connect shows a black screen on Windows (tech side)

Malwarebytes ThreatDown blocks GoreloConnect

Products, bundles, contracts, invoices, dynamic quantities & more!

Billing

Manually or automatically bill clients for approved time entries, products, and services.

Invoices

Approve and Invoice

Pay Now button on Invoices

Automate your recurring billing with flexible labor and product pricing.

Contracts

Contract sections

Prorate items and bill for partial periods

Partially invoice with Prorate Items

Automatically bill with Dynamic Quantities

Products and Services

Set a labor rate

Integrations

Xero

QuickBooks Online

Pax8

Huntress

Outlook Calendar

Slide

ScreenConnect

Microsoft 365 (CIPP)

1Password

How can we help you?

Help Center

Improved

Fixed

gorelo

Planned

In Progress

Completed

Rejected

Closed

Open

Up Next

Public Roadmap

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