A dedicated Spam view to manage suspicious emails before they reach your ticket queue.
Written By Mikel from Gorelo
The Spam view can be accessed via the Ticket List → Spam (above the ‘Create a View’ button)
The system intercepts potential spam emails and holds them for review, displaying:
Time Received
Subject
Sender
Spam Score
Recipient
Each intercepted email offers two actions:
Create Ticket: Converts legitimate emails to tickets
Delete: Removes the unwanted email (cannot be undone)
Currently, our filtering thresholds are extremely conservative to minimize false positives. Protection levels will increase with additional email volume and as patterns emerge.