Auto Ticket Types help you cut through the noise and sort tickets faster. It looks at the subject and first inbound public comment, then picks the most relevant ticket type — automatically.

Turn on Auto Ticket Types (via AI)

1. Navigate to Settings → AI → Auto Ticket Types

2. Toggle Auto Ticket Types on

3. Select the Ticket Types you would like to be assigned automatically

4. Click ‘Update’

How It Works

• AI checks the ticket subject and first inbound public comment

• It compares the wording to the name and description of the types you’ve selected

• The best match gets picked

Tips

• Use distinct names and descriptions so the AI can tell them apart easily

• Want to test it? Just submit a dummy ticket with a realistic subject/comment combo and see what type it picks

• If you’ve got similar types, tweak the descriptions to make them more specific