Written By Mikel from Gorelo
Last updated 5 days ago
The Ticket Detail page is where all the action happens so itβs best to get familiar with it.

Header
Ticket Number and Ticket Title
Client and Location
To and Cc contacts
Status
3-dot menu with merge, billing override, label, banner, read/unread
Timeline
Timeline tabs
Plus (+) button to add Third-party conversations, Shipment Tracking, Checklists and Approvals
Timeline entries
Comment Box
Click to type a private comment (anywhere not underlined)
Click βprivate commentβ to expand and type a private comment
Click βpublic commentβ to expand and type a public comment (sent via email)
Ticket Shortcuts off to the far-right

Info Panel
Add time entries and products
Add/remove assignees
Add/remove assets and uptime
Add/remove tags
change priority
Add/remove groups
Add to calendar