Written By Mikel from Gorelo
Last updated About 1 month ago
You can schedule tickets to automatically be created on a daily, weekly or monthly cadence.
Create scheduled ticket
Navigate to Settings β> Automation β> Scheduled Tickets
Click β+Automation Ruleβ in the top-right
Enter the details you want on the resulting ticket:
Title: this will be the title of the ticket
Group: this will be the default assigned group and govern visibility/permissions
Description: this will appear as a private comment on the ticket (optional)
Actions: these are additional actions such as assigning users, checklists, tags and more (optional)
Client Selection: this allows you to select which clients the ticket will be automatically created for
Schedule: this sets the cadence of either daily, weekly or monthly

Tips!
Run Time is based on the organization Time Zone
Settings β General β Organization β Business Hours