Creates a ticket for the authenticated service provider.

POST

tickets

curl --request POST \
  --url https://api.usw.gorelo.io/v1/tickets \
  --header 'Content-Type: application/json-patch+json' \
  --header 'X-API-Key: <api-key>' \
  --data '
{
  "Title": "Printer on 3rd floor is offline",
  "StatusId": 1,
  "GroupId": 101,
  "TypeId": 1,
  "CreatedByName": "<string>",
  "CreatedOn": "2023-11-07T05:31:56Z",
  "ClosedOn": "2023-11-07T05:31:56Z",
  "UpdatedOn": "2023-11-07T05:31:56Z",
  "ClientId": 123,
  "LocationId": 123,
  "ContactId": 123,
  "CcContactIds": [
    123
  ],
  "Description": "<string>",
  "LeadAssigneeId": 123,
  "AssistingAssigneeIds": [
    123
  ],
  "WatcherIds": [
    123
  ],
  "TagIds": [
    123
  ],
  "AgentAssetIds": [
    "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  ],
  "CustomAssetIds": [
    "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  ],
  "UptimeIds": [
    "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  ],
  "SendTicketCreatedEmail": true,
  "IsUnread": true
}
'

import requests

url = "https://api.usw.gorelo.io/v1/tickets"

payload = {
    "Title": "Printer on 3rd floor is offline",
    "StatusId": 1,
    "GroupId": 101,
    "TypeId": 1,
    "CreatedByName": "<string>",
    "CreatedOn": "2023-11-07T05:31:56Z",
    "ClosedOn": "2023-11-07T05:31:56Z",
    "UpdatedOn": "2023-11-07T05:31:56Z",
    "ClientId": 123,
    "LocationId": 123,
    "ContactId": 123,
    "CcContactIds": [123],
    "Description": "<string>",
    "LeadAssigneeId": 123,
    "AssistingAssigneeIds": [123],
    "WatcherIds": [123],
    "TagIds": [123],
    "AgentAssetIds": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"],
    "CustomAssetIds": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"],
    "UptimeIds": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"],
    "SendTicketCreatedEmail": True,
    "IsUnread": True
}
headers = {
    "X-API-Key": "<api-key>",
    "Content-Type": "application/json-patch+json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {'X-API-Key': '<api-key>', 'Content-Type': 'application/json-patch+json'},
  body: JSON.stringify({
    Title: 'Printer on 3rd floor is offline',
    StatusId: 1,
    GroupId: 101,
    TypeId: 1,
    CreatedByName: '<string>',
    CreatedOn: '2023-11-07T05:31:56Z',
    ClosedOn: '2023-11-07T05:31:56Z',
    UpdatedOn: '2023-11-07T05:31:56Z',
    ClientId: 123,
    LocationId: 123,
    ContactId: 123,
    CcContactIds: [123],
    Description: '<string>',
    LeadAssigneeId: 123,
    AssistingAssigneeIds: [123],
    WatcherIds: [123],
    TagIds: [123],
    AgentAssetIds: ['3c90c3cc-0d44-4b50-8888-8dd25736052a'],
    CustomAssetIds: ['3c90c3cc-0d44-4b50-8888-8dd25736052a'],
    UptimeIds: ['3c90c3cc-0d44-4b50-8888-8dd25736052a'],
    SendTicketCreatedEmail: true,
    IsUnread: true
  })
};

fetch('https://api.usw.gorelo.io/v1/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.usw.gorelo.io/v1/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'Title' => 'Printer on 3rd floor is offline',
    'StatusId' => 1,
    'GroupId' => 101,
    'TypeId' => 1,
    'CreatedByName' => '<string>',
    'CreatedOn' => '2023-11-07T05:31:56Z',
    'ClosedOn' => '2023-11-07T05:31:56Z',
    'UpdatedOn' => '2023-11-07T05:31:56Z',
    'ClientId' => 123,
    'LocationId' => 123,
    'ContactId' => 123,
    'CcContactIds' => [
        123
    ],
    'Description' => '<string>',
    'LeadAssigneeId' => 123,
    'AssistingAssigneeIds' => [
        123
    ],
    'WatcherIds' => [
        123
    ],
    'TagIds' => [
        123
    ],
    'AgentAssetIds' => [
        '3c90c3cc-0d44-4b50-8888-8dd25736052a'
    ],
    'CustomAssetIds' => [
        '3c90c3cc-0d44-4b50-8888-8dd25736052a'
    ],
    'UptimeIds' => [
        '3c90c3cc-0d44-4b50-8888-8dd25736052a'
    ],
    'SendTicketCreatedEmail' => true,
    'IsUnread' => true
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json-patch+json",
    "X-API-Key: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.usw.gorelo.io/v1/tickets"

	payload := strings.NewReader("{\n  \"Title\": \"Printer on 3rd floor is offline\",\n  \"StatusId\": 1,\n  \"GroupId\": 101,\n  \"TypeId\": 1,\n  \"CreatedByName\": \"<string>\",\n  \"CreatedOn\": \"2023-11-07T05:31:56Z\",\n  \"ClosedOn\": \"2023-11-07T05:31:56Z\",\n  \"UpdatedOn\": \"2023-11-07T05:31:56Z\",\n  \"ClientId\": 123,\n  \"LocationId\": 123,\n  \"ContactId\": 123,\n  \"CcContactIds\": [\n    123\n  ],\n  \"Description\": \"<string>\",\n  \"LeadAssigneeId\": 123,\n  \"AssistingAssigneeIds\": [\n    123\n  ],\n  \"WatcherIds\": [\n    123\n  ],\n  \"TagIds\": [\n    123\n  ],\n  \"AgentAssetIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"CustomAssetIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"UptimeIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"SendTicketCreatedEmail\": true,\n  \"IsUnread\": true\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("X-API-Key", "<api-key>")
	req.Header.Add("Content-Type", "application/json-patch+json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.usw.gorelo.io/v1/tickets")
  .header("X-API-Key", "<api-key>")
  .header("Content-Type", "application/json-patch+json")
  .body("{\n  \"Title\": \"Printer on 3rd floor is offline\",\n  \"StatusId\": 1,\n  \"GroupId\": 101,\n  \"TypeId\": 1,\n  \"CreatedByName\": \"<string>\",\n  \"CreatedOn\": \"2023-11-07T05:31:56Z\",\n  \"ClosedOn\": \"2023-11-07T05:31:56Z\",\n  \"UpdatedOn\": \"2023-11-07T05:31:56Z\",\n  \"ClientId\": 123,\n  \"LocationId\": 123,\n  \"ContactId\": 123,\n  \"CcContactIds\": [\n    123\n  ],\n  \"Description\": \"<string>\",\n  \"LeadAssigneeId\": 123,\n  \"AssistingAssigneeIds\": [\n    123\n  ],\n  \"WatcherIds\": [\n    123\n  ],\n  \"TagIds\": [\n    123\n  ],\n  \"AgentAssetIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"CustomAssetIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"UptimeIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"SendTicketCreatedEmail\": true,\n  \"IsUnread\": true\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.usw.gorelo.io/v1/tickets")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["X-API-Key"] = '<api-key>'
request["Content-Type"] = 'application/json-patch+json'
request.body = "{\n  \"Title\": \"Printer on 3rd floor is offline\",\n  \"StatusId\": 1,\n  \"GroupId\": 101,\n  \"TypeId\": 1,\n  \"CreatedByName\": \"<string>\",\n  \"CreatedOn\": \"2023-11-07T05:31:56Z\",\n  \"ClosedOn\": \"2023-11-07T05:31:56Z\",\n  \"UpdatedOn\": \"2023-11-07T05:31:56Z\",\n  \"ClientId\": 123,\n  \"LocationId\": 123,\n  \"ContactId\": 123,\n  \"CcContactIds\": [\n    123\n  ],\n  \"Description\": \"<string>\",\n  \"LeadAssigneeId\": 123,\n  \"AssistingAssigneeIds\": [\n    123\n  ],\n  \"WatcherIds\": [\n    123\n  ],\n  \"TagIds\": [\n    123\n  ],\n  \"AgentAssetIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"CustomAssetIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"UptimeIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"SendTicketCreatedEmail\": true,\n  \"IsUnread\": true\n}"

response = http.request(request)
puts response.read_body

{
  "StatusCode": 100,
  "IsSuccess": true,
  "Data": {
    "Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  },
  "DataContext": null,
  "Notifications": [
    {
      "Code": "070101",
      "Message": "<string>",
      "PropertyName": "<string>",
      "ActionHint": "<string>",
      "DocUrl": "<string>"
    }
  ]
}

{
  "StatusCode": 100,
  "IsSuccess": true,
  "Data": null,
  "DataContext": {
    "TraceId": "<string>"
  },
  "Notifications": [
    {
      "Code": "070101",
      "Message": "<string>",
      "PropertyName": "<string>",
      "ActionHint": "<string>",
      "DocUrl": "<string>"
    }
  ]
}

{
  "StatusCode": 100,
  "IsSuccess": true,
  "Data": null,
  "DataContext": {
    "TraceId": "<string>"
  },
  "Notifications": [
    {
      "Code": "070101",
      "Message": "<string>",
      "PropertyName": "<string>",
      "ActionHint": "<string>",
      "DocUrl": "<string>"
    }
  ]
}

{
  "StatusCode": 100,
  "IsSuccess": true,
  "Data": null,
  "DataContext": {
    "TraceId": "<string>"
  },
  "Notifications": [
    {
      "Code": "070101",
      "Message": "<string>",
      "PropertyName": "<string>",
      "ActionHint": "<string>",
      "DocUrl": "<string>"
    }
  ]
}

授权

X-API-Key

string

header

必填

Your Gorelo API key. See Generate API key. If your data is hosted in Australia, click the base URL at the top of this page and select https://api.aue.gorelo.io.

请求体

Ticket details.

Request body for creating a ticket. The owning service provider is resolved from the request context, not from the body.

Title

string

必填

Ticket title/subject. Required. Maximum 250 characters.

Minimum string length: 1

示例:

"Printer on 3rd floor is offline"

StatusId

integer<int64>

必填

Initial status identifier. Required; must be an existing status for the service provider.

示例:

1

GroupId

integer<int64>

必填

Identifier of the technician group the ticket is assigned to. Required.

示例:

101

TypeId

integer<int64>

必填

Ticket type identifier. Required.

示例:

1

CreatedByName

string | null

Display name to record as the ticket creator when no contact is resolved. Omitted or blank, it is recorded as API.

CreatedOn

string<date-time> | null

Backdate the ticket's creation timestamp — for importing tickets from another system. Must not be in the future. Omit to use the current time. Required when ClosedOn or UpdatedOn is supplied. A caller migrating a ticket sends CreatedOn, ClosedOn and UpdatedOn together, so the ticket keeps the dates it had in the other system. Send only when importing history. A record with this field set sends no emails or notifications.

ClosedOn

string<date-time> | null

The date the ticket was closed, for importing already-closed tickets from another system. Requires CreatedOn to be supplied. Only valid when the ticket is created in a closed status. Must not be in the future or earlier than CreatedOn. Omit to have a ticket created in a closed status closed as of its creation time. Send only when importing history. A record with this field set sends no emails or notifications.

UpdatedOn

string<date-time> | null

Backdate the ticket's last-activity timestamp so an imported ticket does not sort above live work. Requires CreatedOn to be supplied. Must not be in the future or earlier than CreatedOn. Defaults to ClosedOn when supplied, otherwise to CreatedOn.

ClientId

integer<int64> | null

Identifier of the client the ticket belongs to.

LocationId

integer<int64> | null

Identifier of the client location the ticket belongs to. Requires ClientId.

ContactId

integer<int64> | null

Identifier of the primary contact for the ticket. With a ClientId it may be a contact of any client; without one it must be a temporary contact (IsTemporaryContact true).

CcContactIds

integer<int64>[] | null

Identifiers of additional (CC) contacts. At most 100. Same rule as ContactId: contacts of any client, or temporary contacts when the ticket has no client.

Description

string | null

Ticket description / body, as HTML. Text without markup is wrapped in a paragraph. A literal < or > in the text must be sent as < / >.

PriorityId

enum<integer>

可用选项:

0,

1,

2,

3,

4

SourceId

enum<integer>

可用选项:

1,

2,

3,

4,

5,

6

LeadAssigneeId

integer<int64> | null

Identifier of the lead assignee (technician).

AssistingAssigneeIds

integer<int64>[] | null

Identifiers of assisting assignees (technicians).

WatcherIds

integer<int64>[] | null

Identifiers of technicians watching the ticket.

TagIds

integer<int64>[] | null

Identifiers of tags to apply to the ticket.

AgentAssetIds

string<uuid>[] | null

Identifiers of agent (managed device) assets to link to the ticket.

CustomAssetIds

string<uuid>[] | null

Identifiers of custom assets to link to the ticket.

UptimeIds

string<uuid>[] | null

Identifiers of uptime monitors to link to the ticket.

SendTicketCreatedEmail

boolean | null

When true, sends a "ticket created" email to the contact. Defaults to false. Ignored when CreatedOn or ClosedOn is supplied.

IsUnread

boolean | null

Whether the ticket is created in an unread state. Defaults to true. Ignored when CreatedOn or ClosedOn is supplied: the ticket is created read.

响应

StatusCode

enum<integer>

可用选项:

100,

101,

102,

103,

200,

201,

202,

203,

204,

205,

206,

207,

208,

226,

300,

301,

302,

303,

304,

305,

306,

307,

308,

400,

401,

402,

403,

404,

405,

406,

407,

408,

409,

410,

411,

412,

413,

414,

415,

416,

417,

421,

422,

423,

424,

426,

428,

429,

431,

451,

500,

501,

502,

503,

504,

505,

506,

507,

508,

510,

511

IsSuccess

boolean

Data

object

Result of a create-ticket request.

Show child attributes

DataContext

object | null

示例:

null

Notifications

object[]

Show child attributes

⌘I

Creates a ticket for the authenticated service provider.

curl --request POST \
  --url https://api.usw.gorelo.io/v1/tickets \
  --header 'Content-Type: application/json-patch+json' \
  --header 'X-API-Key: <api-key>' \
  --data '
{
  "Title": "Printer on 3rd floor is offline",
  "StatusId": 1,
  "GroupId": 101,
  "TypeId": 1,
  "CreatedByName": "<string>",
  "CreatedOn": "2023-11-07T05:31:56Z",
  "ClosedOn": "2023-11-07T05:31:56Z",
  "UpdatedOn": "2023-11-07T05:31:56Z",
  "ClientId": 123,
  "LocationId": 123,
  "ContactId": 123,
  "CcContactIds": [
    123
  ],
  "Description": "<string>",
  "LeadAssigneeId": 123,
  "AssistingAssigneeIds": [
    123
  ],
  "WatcherIds": [
    123
  ],
  "TagIds": [
    123
  ],
  "AgentAssetIds": [
    "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  ],
  "CustomAssetIds": [
    "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  ],
  "UptimeIds": [
    "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  ],
  "SendTicketCreatedEmail": true,
  "IsUnread": true
}
'

import requests

url = "https://api.usw.gorelo.io/v1/tickets"

payload = {
    "Title": "Printer on 3rd floor is offline",
    "StatusId": 1,
    "GroupId": 101,
    "TypeId": 1,
    "CreatedByName": "<string>",
    "CreatedOn": "2023-11-07T05:31:56Z",
    "ClosedOn": "2023-11-07T05:31:56Z",
    "UpdatedOn": "2023-11-07T05:31:56Z",
    "ClientId": 123,
    "LocationId": 123,
    "ContactId": 123,
    "CcContactIds": [123],
    "Description": "<string>",
    "LeadAssigneeId": 123,
    "AssistingAssigneeIds": [123],
    "WatcherIds": [123],
    "TagIds": [123],
    "AgentAssetIds": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"],
    "CustomAssetIds": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"],
    "UptimeIds": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"],
    "SendTicketCreatedEmail": True,
    "IsUnread": True
}
headers = {
    "X-API-Key": "<api-key>",
    "Content-Type": "application/json-patch+json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {'X-API-Key': '<api-key>', 'Content-Type': 'application/json-patch+json'},
  body: JSON.stringify({
    Title: 'Printer on 3rd floor is offline',
    StatusId: 1,
    GroupId: 101,
    TypeId: 1,
    CreatedByName: '<string>',
    CreatedOn: '2023-11-07T05:31:56Z',
    ClosedOn: '2023-11-07T05:31:56Z',
    UpdatedOn: '2023-11-07T05:31:56Z',
    ClientId: 123,
    LocationId: 123,
    ContactId: 123,
    CcContactIds: [123],
    Description: '<string>',
    LeadAssigneeId: 123,
    AssistingAssigneeIds: [123],
    WatcherIds: [123],
    TagIds: [123],
    AgentAssetIds: ['3c90c3cc-0d44-4b50-8888-8dd25736052a'],
    CustomAssetIds: ['3c90c3cc-0d44-4b50-8888-8dd25736052a'],
    UptimeIds: ['3c90c3cc-0d44-4b50-8888-8dd25736052a'],
    SendTicketCreatedEmail: true,
    IsUnread: true
  })
};

fetch('https://api.usw.gorelo.io/v1/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.usw.gorelo.io/v1/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'Title' => 'Printer on 3rd floor is offline',
    'StatusId' => 1,
    'GroupId' => 101,
    'TypeId' => 1,
    'CreatedByName' => '<string>',
    'CreatedOn' => '2023-11-07T05:31:56Z',
    'ClosedOn' => '2023-11-07T05:31:56Z',
    'UpdatedOn' => '2023-11-07T05:31:56Z',
    'ClientId' => 123,
    'LocationId' => 123,
    'ContactId' => 123,
    'CcContactIds' => [
        123
    ],
    'Description' => '<string>',
    'LeadAssigneeId' => 123,
    'AssistingAssigneeIds' => [
        123
    ],
    'WatcherIds' => [
        123
    ],
    'TagIds' => [
        123
    ],
    'AgentAssetIds' => [
        '3c90c3cc-0d44-4b50-8888-8dd25736052a'
    ],
    'CustomAssetIds' => [
        '3c90c3cc-0d44-4b50-8888-8dd25736052a'
    ],
    'UptimeIds' => [
        '3c90c3cc-0d44-4b50-8888-8dd25736052a'
    ],
    'SendTicketCreatedEmail' => true,
    'IsUnread' => true
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json-patch+json",
    "X-API-Key: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.usw.gorelo.io/v1/tickets"

	payload := strings.NewReader("{\n  \"Title\": \"Printer on 3rd floor is offline\",\n  \"StatusId\": 1,\n  \"GroupId\": 101,\n  \"TypeId\": 1,\n  \"CreatedByName\": \"<string>\",\n  \"CreatedOn\": \"2023-11-07T05:31:56Z\",\n  \"ClosedOn\": \"2023-11-07T05:31:56Z\",\n  \"UpdatedOn\": \"2023-11-07T05:31:56Z\",\n  \"ClientId\": 123,\n  \"LocationId\": 123,\n  \"ContactId\": 123,\n  \"CcContactIds\": [\n    123\n  ],\n  \"Description\": \"<string>\",\n  \"LeadAssigneeId\": 123,\n  \"AssistingAssigneeIds\": [\n    123\n  ],\n  \"WatcherIds\": [\n    123\n  ],\n  \"TagIds\": [\n    123\n  ],\n  \"AgentAssetIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"CustomAssetIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"UptimeIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"SendTicketCreatedEmail\": true,\n  \"IsUnread\": true\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("X-API-Key", "<api-key>")
	req.Header.Add("Content-Type", "application/json-patch+json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.usw.gorelo.io/v1/tickets")
  .header("X-API-Key", "<api-key>")
  .header("Content-Type", "application/json-patch+json")
  .body("{\n  \"Title\": \"Printer on 3rd floor is offline\",\n  \"StatusId\": 1,\n  \"GroupId\": 101,\n  \"TypeId\": 1,\n  \"CreatedByName\": \"<string>\",\n  \"CreatedOn\": \"2023-11-07T05:31:56Z\",\n  \"ClosedOn\": \"2023-11-07T05:31:56Z\",\n  \"UpdatedOn\": \"2023-11-07T05:31:56Z\",\n  \"ClientId\": 123,\n  \"LocationId\": 123,\n  \"ContactId\": 123,\n  \"CcContactIds\": [\n    123\n  ],\n  \"Description\": \"<string>\",\n  \"LeadAssigneeId\": 123,\n  \"AssistingAssigneeIds\": [\n    123\n  ],\n  \"WatcherIds\": [\n    123\n  ],\n  \"TagIds\": [\n    123\n  ],\n  \"AgentAssetIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"CustomAssetIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"UptimeIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"SendTicketCreatedEmail\": true,\n  \"IsUnread\": true\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.usw.gorelo.io/v1/tickets")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["X-API-Key"] = '<api-key>'
request["Content-Type"] = 'application/json-patch+json'
request.body = "{\n  \"Title\": \"Printer on 3rd floor is offline\",\n  \"StatusId\": 1,\n  \"GroupId\": 101,\n  \"TypeId\": 1,\n  \"CreatedByName\": \"<string>\",\n  \"CreatedOn\": \"2023-11-07T05:31:56Z\",\n  \"ClosedOn\": \"2023-11-07T05:31:56Z\",\n  \"UpdatedOn\": \"2023-11-07T05:31:56Z\",\n  \"ClientId\": 123,\n  \"LocationId\": 123,\n  \"ContactId\": 123,\n  \"CcContactIds\": [\n    123\n  ],\n  \"Description\": \"<string>\",\n  \"LeadAssigneeId\": 123,\n  \"AssistingAssigneeIds\": [\n    123\n  ],\n  \"WatcherIds\": [\n    123\n  ],\n  \"TagIds\": [\n    123\n  ],\n  \"AgentAssetIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"CustomAssetIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"UptimeIds\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"SendTicketCreatedEmail\": true,\n  \"IsUnread\": true\n}"

response = http.request(request)
puts response.read_body

{
  "StatusCode": 100,
  "IsSuccess": true,
  "Data": {
    "Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  },
  "DataContext": null,
  "Notifications": [
    {
      "Code": "070101",
      "Message": "<string>",
      "PropertyName": "<string>",
      "ActionHint": "<string>",
      "DocUrl": "<string>"
    }
  ]
}

{
  "StatusCode": 100,
  "IsSuccess": true,
  "Data": null,
  "DataContext": {
    "TraceId": "<string>"
  },
  "Notifications": [
    {
      "Code": "070101",
      "Message": "<string>",
      "PropertyName": "<string>",
      "ActionHint": "<string>",
      "DocUrl": "<string>"
    }
  ]
}

{
  "StatusCode": 100,
  "IsSuccess": true,
  "Data": null,
  "DataContext": {
    "TraceId": "<string>"
  },
  "Notifications": [
    {
      "Code": "070101",
      "Message": "<string>",
      "PropertyName": "<string>",
      "ActionHint": "<string>",
      "DocUrl": "<string>"
    }
  ]
}

{
  "StatusCode": 100,
  "IsSuccess": true,
  "Data": null,
  "DataContext": {
    "TraceId": "<string>"
  },
  "Notifications": [
    {
      "Code": "070101",
      "Message": "<string>",
      "PropertyName": "<string>",
      "ActionHint": "<string>",
      "DocUrl": "<string>"
    }
  ]
}