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Occasionally, you may run into issues installing the Gorelo Agent. Here are a few things to consider.

Supported operating systems

Gorelo only supports operating systems that are currently supported by the vendor themselves (Microsoft/Apple).

Prerequisite check via PowerShell

Gorelo provides a simple prerequisite check via PowerShell that you can run.
  1. Open an elevated PowerShell window on the computer experiencing agent issues.
  2. Paste the following command and press Enter:
  1. Work through resolving any failures, as per below, and make sure this persists across PowerShell sessions and reboots.

Logs

Gorelo logs everything to:
As the install progresses, the installer creates additional folders at each stage with log files inside: InstallerHandler > Installer > Shell > Agent Feel free to investigate the following logs — this is where the most common issues will appear:
If Gorelo support asks for log files, send the entire LogFiles folder as a .zip.

Still having problems?

If you’re still experiencing installation issues after resolving all failures in the Gorelo Agent Check, contact Gorelo support directly. Use the support chat via the ”?” icon in the bottom-left menu.