ScreenConnect

1

Integrate with ScreenConnect

1. Navigate to Settings → Integrations
2. Click the ⚙️cog icon to configure ScreenConnect

3. Fill in the required fields:
   • Instance ID
   1. Access one of your endpoints that already has your ScreenConnect Client installed
   2. Navigate to Services
   3. Copy the value on the ScreenConnect Client service in parenthesis:
   
   • MSI URL
   1. Login to your ScreenConnect tenant
   2. Click on Access
   3. Click on Build
   4. Change type to Windows (MSI)
   5. Click on copy URL
   
4. Click Connect

We automatically insert the Gorelo client name into the ScreenConnect company field on install. See Step 3 for additional configuration.

2

Distribute the ScreenConnect Plugin

1. Navigate to Policies in the main menu
2. Add the ScreenConnect plugin to an existing policy or create a new one
3. Click ‘Distribute’

Tips!See the Policies guide for additional information.

3

Optional: Create a Sub-Session Group in ScreenConnect for Each Client

1. Login to your ScreenConnect tenant
2. Navigate to Access
3. Click the 3-dot menu on the ‘All Machines’ session group and click Edit
4. Enter ‘CustomProperty1’ in the Subgroup Expressions field
5. Click Save

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Troubleshooting

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ScreenConnect is not connecting on a specific asset

1. Navigate to the detail page of the specific Asset
2. Click on the ‘Policy’ tab down the bottom-left
   
3. Click the heart icon on the ScreenConnect plugin
4. Then click the ScreenConnect icon to reinstall