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Documentation Index

Fetch the complete documentation index at: https://help.gorelo.io/llms.txt

Use this file to discover all available pages before exploring further.

Gorelo integrates with ScreenConnect for one-click Remote Desktop connections and agent installation.
1

Integrate with ScreenConnect.

  1. Navigate to Settings > Integrations.
  2. Click the ⚙️cog icon to configure ScreenConnect.
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  1. Fill in the required fields:
    • Instance ID
    1. Access one of your endpoints that already has your ScreenConnect Client installed.
    2. Navigate to Services.
    3. Copy the value of the ScreenConnect Client Service in parentheses:
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    • MSI URL
    1. Log in to your ScreenConnect tenant.
    2. Click Access.
    3. Click Build.
    4. Change type to Windows (MSI).
    5. Click copy URL.
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  2. Click Connect.
Gorelo automatically inserts the client name into the ScreenConnect company field on install. See Step 3 for additional configuration.
2

Distribute the ScreenConnect Plugin.

  1. Navigate to Policies in the main menu.
  2. Add the ScreenConnect plugin to an existing policy or create a new one.
  3. Click Distribute.
Tips!See the Policies guide for additional information.
3

Optional: Create a sub-session group in ScreenConnect for each client.

  1. Log in to your ScreenConnect tenant.
  2. Navigate to Access.
  3. Click the 3-dot menu on the All Machines session group and click Edit.
  4. Enter CustomProperty1 in the Subgroup Expressions field.
  5. Click Save.
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Troubleshooting

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ScreenConnect is not connecting on a specific asset

If ScreenConnect doesn’t show a connection on a specific asset, reinstall it by following these steps:
  1. Navigate to the details page of the specific asset.
  2. Click the Policy tab down the bottom-left:
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  3. Click the heart icon on the ScreenConnect plugin.
  4. Click the ScreenConnect icon to reinstall.