Mikel from Gorelo

Service Delivery

A quick overview of each ticket status and examples

Ticket Statuses

Third Party Conversation

Checklists

Approvals

Stripped Domains (Unassociated Senders)

Documents

Forms

A dedicated Spam view to manage suspicious emails before they reach your ticket queue.

Spam

Ticket Types

Common Problems

'Add to calendar' greyed out

Feedback

Roadmap

Changelog

Getting Started

Custom Domains

Email Deliverability

Views and Client Focus

Notifications

Ticket overview

Search

Clients

Keyboard shortcuts

Remote monitoring and management, uptime, policies, scripts & more!

Remote Management

Install the Gorelo Agent

Uninstall the Gorelo Agent

Uninstall Gorelo Connect (and Launcher)

Asset Tags

Distribute checks, plugins, and scripts to assets

Policies

Scripts

GoreloAction (via PowerShell)

Gorelo Scripting with AI (Claude, ChatGPT) 

Uptime

Alerts

Antivirus tab shows old entries

Gorelo agent won't install

ScreenConnect is not connecting on a specific asset

Could not create SSL/TLS secure channel

Script Examples

BitLocker keys, rotate local admin password, third-party UID etc.

Write to a custom asset field (BitLocker)

Install software using a custom client field (SentinelOne)

Integrate with existing remote access tool (Splashtop)

Integrate with existing remote access tool (RustDesk)

Install software using a custom client field (Webroot)

Windows 11 Compatibility

Write to a custom asset field (Windows Product Key)

Write to a custom asset field (Windows Install Date)

Rotate Local Admin Passwords (LAPS)

Install software using a custom client field (Cove)

Install Slide Agent (backup software)

Plugin: Tray App

Windows Patch Management

Deploy the Gorelo agent via ImmyBot

Deploy the Gorelo agent via PPKG

Deploy the Gorelo agent via Intune

Gorelo Connect (Remote Control)

Gorelo Connect for macOS

Products, bundles, contracts, invoices, dynamic quantities & more!

Billing

Contracts

Dynamic Quantities

Approve and Invoice

Pay Now button on Invoices

Labor Rates

Event and time, scheduled tickets, shortcuts & more!

Automation

Event and Time

Scheduled Tickets

Ticket Shortcuts

Sentiment analysis, prompt management, insights & more!

Create your own custom prompts to either generate replies or rephrase text.

Prompt Management

Ticket Summary

Sentiment Analysis

Auto Ticket Tags

Auto Ticket Types

Integrations

Xero

QuickBooks Online

Pax8

Huntress

Outlook Calendar

Slide

ScreenConnect

How can we help you?

Help Center

Improved

Fixed

gorelo

Planned

In Progress

Completed

Rejected

Closed

Open

Up Next

Public Roadmap

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