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Documentation Index

Fetch the complete documentation index at: https://help.gorelo.io/llms.txt

Use this file to discover all available pages before exploring further.

Ticket Types help sort tickets. You can:
  • Create your own custom types.
  • Require the selection on each ticket.
  • Automatically assign the correct type via AI.
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Enable ticket types

  1. Navigate to Settings > Tickets > Type.
  2. Toggle Ticket Type on.
  3. Choose between Required or Default.
    • Required: Ticket Type field will start blank and require selection via AI or manual entry.
    • Default: The automation will prefill the Ticket Type field with incidents. You can change it via AI or manual entry if needed.
  4. Add/Edit Ticket Types if required
Enable Auto Ticket Types via AI to get the most value.

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Assign a type to a ticket

  1. Open a ticket.
  2. In the right pane, check the Info tab.
  3. Scroll down to Types, and open the dropdown menu.
  4. Click the Type

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Sort tickets by type

To sort tickets by type, leverage the View feature:
  1. From the left general menu, open Tickets. A list of all your tickets appears.
  2. At the bottom of the left pane, click the option + Create View.
  3. Add a name and scroll down, click View Additional Fields.
  4. From the Ticket Type option, select the Type to filter tickets by.
  5. Scroll up to the top and click Save.
Once saved, your new View automatically displays all tickets by the selected Type. Gorelo lists this new View in the left pane.