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ProblemDescriptionCauseSolution
’Add to calendar’ grayed outThe ‘Add to calendar’ button may be grayed out.The ticket’s status ClosedChange the ticket status to anything other than Closed (Open or On Hold)
The time zone of the user (in Gorelo) is different than their computer/browser
  1. Navigate to Settings → General → Users
  2. Edit the user and make sure their time zone is the same as what’s on their computer/browser.