| Problem | Description | Cause | Solution |
|---|---|---|---|
| ’Add to calendar’ grayed out | The ‘Add to calendar’ button may be grayed out. | The ticket’s status Closed | Change the ticket status to anything other than Closed (Open or On Hold) |
| The time zone of the user (in Gorelo) is different than their computer/browser |
|
Tickets
Troubleshooting tickets
Resolve common Gorelo ticket issues including grayed-out Add to Calendar, time zone mismatches, and other workflow problems with step-by-step solutions.
Previous
How alerts workLearn how Gorelo alerts surface asset, uptime, and script issues so you can create tickets, dismiss occurrences, and subscribe to critical notifications.
Next